1001 Washington StreetConshohocken, PA 19428Montgomery County - Headquarters
Customer ExperienceBased on BBB files, this company has an unsatisfactory record with the Bureau due to unanswered complaint(s).
Customer Complaint Data
Number of complaints processed by the BBB over the last 36 months: 74
Number of complaints processed by the BBB in the last 12 months: 49
Complaints Concerned:
Selling Practices (12 complaints) 10 Resolved 2
Company made every reasonable effort to resolve
Advertising Issues (3 complaints) 3 Resolved 0
Service Issues (26 complaints) 22 Resolved 2 Unresolved 1
Company made every reasonable effort to resolve 1
Company did not respond
Credit or Billing Disputes (2 complaints) 2 Resolved
Delivery Issues (6 complaints) 5 Resolved 1
Unresolved
Refund Practices (9 complaints) 8 Resolved 1
Company made every reasonable effort to resolve
Product Quality (8 complaints) 8 Resolved 0
Contract Disputes (2 complaints) 2 Resolved 0
Repair Issues (5 complaints) 5 Resolved 0
The company's size, volume of business and number of transactions may have a bearing on the number of complaints received by the BBB. The complaints filed against a company may not be as important as the type of complaints, and how the company has handled them. The BBB generally does not pass judgement on the validity of complaints filed.
Additional File InformationDavid's Bridal is a subsidiary of Federated Dept Stores of Cincinnatti, OH. For a report on Federated Department Stores, please check with the BBB serving Cincinnatti at www.cinbbb.org or 513-421-3015.
Reported on Thursday, March 13, 2008
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