RK Bridal - Complaints and Problems

RK BRIDAL...HORRIBLE..>WORST EVER...RIP OFF..UPDATE

RK BRIDAL was horrible.....A NIGHTMARE...Gilda was a nice salesperson, but they are very pushy...They pressured me into buying my gown. It was exactly what I wanted and they took advantage of that. She pressured me to get it too soon, and when I went home, I found it on HOUSE OF BRIDES.COM for $350.00...when I just bought it from RK BRIDAL for over $1200. Talk about a rip off....I called them immediately because of their no frills, will beat them by 5% policy...well that is only if you didn't purchase it already...they need the info ahead of time...they hadn't even processed order yet and they wouldn't budge....PLus they ordered my dress about 6 sizes too large, and then I found out that the minimum alterations is $350....they order TOO BIG on purpose to make money on the alterations...I will be pissed if the dress looks funny because they have to take it in..I even contemplated cancelling the order, eating the $500 deposit and ordering from houseofbrides, only to find out that if you cancel your order, they still charge the remaining balance of the dress to your credit card....what a RIP OFF...please save yourselves the trouble and go somewhere else...they aren't worth it....I feel horrible that I got taken advantage of. Since I wrote this I have picked up my dress. I had to wait 45minutes to be taken care of, only to find them searching for my dress.. AND IT WAS RIPPED....someone wore it, it was dirty, and the jacket that comes with it was sliced, torn, damaged.... Also I ordered 2 yards of satin fabric, to make a sash, and it wasn't two yards at all, and there were two huge chunks taken out of the fabric, like someone took fabric for a swatch. The owner REED, wasn't helpful and did nothing to rectify the situation. He won't replace the fabric, which they said was going to be $40, and was over $100, or the jacket to the gown. He was RIDICULOUS and NOT GOOD AT CUSTOMER SERVICE OR SATISFACTION. I froze my credit card payment and will not be paying them for the damaged merchandise. They have officially ruined my wedding!!!

Badddddddd

Pls alot of people have complained so there is obviously a problem with your service. Your customer service is horrible. Your employees and management are so rude and you all are liers. I'll never go there ever and I wouldn't recommend your store to anyone.

Spare yourself and shop somewhere else

I recently purchased my wedding dress from RK Bridal; My bridesmaids all purchased their dresses from there as well. A tip for all those looking for a pleasant shopping experience - DO NOT shop at RK Bridal. From the moment we stepped into their store, the entire staff had an attitude problem. If we showed up an hour before they closed, they made sure to tell us repeatedly that they were closing and that we needed to hurry up. If we showed up earlier, they ignored us. None of the attendents would answer any questions we had about dresses and actually rolled their eyes and walked away! Most of my bridesmaids were talked into purchasing dresses that were two sizes too big so that the store could then charge them for alterations. The bigger the dress-the more work needs to be done. When one bridesmaid went in for a fitting and needed to take in the dress further, they did not want to do the extra work. My wedding dress was so big, that I had to take it in almost a size and a half. The entire staff, except for Emily was rude, dismissive and hostile. If there had been another store that carried the wedding dress that I had wanted, I would never have bought it there. I wasn't asking for any special attention, just a little acknowledgment and friendliness.