Bridesave - Review and Complaints on Bridesave.com

BrideSave.com Complaints - Poor customer service and wouldn't uphold return policy
Review all BrideSave.com complaints
BrideSave.com
Posted: 2006-10-05 by Lorrie [send email]


Poor customer service and wouldn't uphold return policy

Complaint Rating:
I purchased a pink wedding gown and slip in late December 2005. After taking my measurements I called a service rep. to discuss the size of the dress since according to there size chart I would order a size 12 dress...I am a size 6. The service rep assured me that a size 12 would be the size I would order. However the dress didn't fit and was poorly sewn. The trim and bead work of the bodice were not even attached to the dress in some spots. Infact it was so large it would ruin the look of all the bead work if altered to fit my size 6 frame.

Plus, I had to pay an additional $65.00 shipping fee to put a rush on the dress since the expected ship date was mid March (my date was March 25, 2006). Paying the extra $65.00 made the rush delivery date mid February. I paid the extra $65.00 and to my surprise I received the dress within two weeks (late December). That tells me the dress was already hanging in the warehouse and didn't need the extra $65.00 rush delivery fee.

I contacted bridesave.com the evening I recieved the dress( within the return policy 2 business day time frame). They replied in a lengthy email and gave me options to look into and told me to let them know. I contacted dress shops in my hometwon and independant alteration locations. No one would touch the dress either because I purchased it online or because it was so large and needed to be taken in several sizes. I called bridesave.com and they wouldn't accept that I wanted to return the dress. I knew I would have a 15% restocking fee and that I couldn't return the slip. That wasn't a problem, but they wouldn't let me return the wedding dress since it was past 2 business days since I had recieved the dress even though I had contacted them the day I received the dress to let them know it was HUGE and I wasn't satisfied.

Buyer beware of bridesave.com. The merchandise was not in good quality and the company would not return the dress even though I was within the time period they state they will accept returns.

BRIDES...your day is too special to waste it on an unprofessional online company that does not provide excellent customer service and will scam the consumer.

A very unsatisfied customer,
Lorrie

RK Bridal Complaint - Not the first bad review

If you have had any bad experiences with RK Bridal in New York, please share your story with me. Your assistance is requested to help me resolve a very horrible experience. I recently discovered that they have had a number of complaints lodged against them with the Better Business Bureau. Although most of them were resolved, one has to wonder why a consumer would have to lodge a complaint with the Better Business Bureau before RK would resolve the issue?

The short version of my story is this, I ordered a dress from RK Bridal. The dress was sent to me with a number of flaws (I could not believe that the shop actually sent the dress to me the way that it was). I contacted the shop and stated my dissatisfaction with the dress and was told to return the dress along with a letter listing all of the flaws. I did so. After a number of follow-up calls, emails, etc., the shop stated that they had returned the dress to the manufacturer to fix all of the flaws. The dress was again sent to me, this time with all of the flaws remaining, but with an additional flaw. I called RK again and told them that I had returned the dress because the flaws remained. I was immediately told that they were not going to accept the dress back and that they were not going to give me my money back. I told them that I wanted my money back because time was running out on my wedding date. When RK received my dress the second time (by federal express), they initially accepted it and then refused it. Federal Express called me to tell me that they have my dress because RK ultimately refused the dress after an initial acceptance of it and wants to know what to do with the dress. The dress is now being held by federal express.

I intend to pursue every avenue that's available to me to resolve this issue (Consumer Affairs, Better Business Bureau, court, letter writing campaign to Bridal magazines, senators, congressmen, etc.), because it is so incredible and unbelievable that I would have to go through this during what should be such a happy time in my life. I refuse to accept a substandard dress when they informed and assured me that I was paying for a new designer dress. By the way, I tried on the dress at a store prior to ordering it, so I knew what the dress should have looked like. The dress that was sent to me didn't even come close to the same quality of workmanship. My seamstress refused to work on it and the store RK didn't want their seamstress to work on it either. Unfortunately, because time is running out, I had to find another dress. I want my money back and would hate for anyone to have to go through what I am, especially at a time like this. By the way, RK never initiated any communication with me during this whole ordeal. Any help/advice/stories that anyone can provide would be appreciated. You can post here or email me at edwardrown114@hotmail.com. Thanks.

Alfred Angelo - Review

Alfred Angelo
Posted: 2008-10-03 by Unhappy Bride [send email]

The worst customer service ever...

Complaint Rating: Poor
Company information:
Alfred Angelo Bridal
10515 N. Mopac Expressway
Austin, Texas
United States
Phone: (512) 342-2432
alfredangelostores.com

My fiance and I ordered a dress for our wedding. We paid the down payment upon placing the order. After recieving the dress (and paying the remaining balance), we noticed some chalk marks on the dress. We returned the dress to the store. The assistant store manager told us that it would need to be cleaned, they would call when it was ready. After a week, we called and they informed us that they were not able to clean it, so they had ordered a new one. We called back to get an ETA on the new dress. For 3 weeks no one was able to confirm the ETA. We picked out another dress. Now they will not refund our money and don't have a dress for us. I have left messages for the regional manager, Kelly Oliver, all week and have not received a call back.

House of Brides - Warning

For all you soon to be brides out there, a warning goes out to anyone shopping at any House Of Brides store in Chicago, IL. They also have a website, boasting "the world's largest bridal mall". Let me tell you that this was the absolute worst shopping experience I had ever had in my entire life! The website has very, very good prices on nearly all designer wedding gowns and bridesmaid dresses. I printed out a copy of the bridesmaid and flowergirl dress I intended to order and took it to the store in Schaumburg. I wanted five bridesmaid dresses and two FG. The snotty receptionist told me the dresses were ugly and gave me a quote $100 per dress higher than the website. She also could not guarantee me shipping, and told me that she had never even seen their very own website. Their wedding dresses were dirty, and the consultant offered me a slip so dirty I would not let it touch my skin. After an hour of being treated rudely, I left. The consultant never once attempted to help me with anything, even though I had made my appointment six weeks in advance. Everyone at the store was extremely rude and arrogant. Unfortunately I drove four hours to get to the store. The great thing is, I found my dress the same day at the BrideSmart across the street. When I got home, I looked on the Better Business Bureau's website and was appalled at all of the complaints all five stores had lodged against them. One store had even closed down after 111 complaints in 18 months!! So brides, beware of this store and their website! The website is merely a ploy to get you into the store where the dresses are much, much higher priced. And the way the consultants and other workers treat people while they shop for the "happiest day of their life" should not be tolerated. Good luck to all of you, and don't visit those stores!!

Pearls Place

This page is about bad experiences with the store pearl's place, in metairie, la.
In my opinion, the store has bad customer service and doesn't get alterations right very often. Additionally, their prices aren't all that great. For some reason, people flock to the store, when there are other alternatives. For example, my wife got her wedding dress at a store on Magazine Street for the same price as it would have been at Pearl's Place, minus the $600 "service fee" they charge you, for doing basically nothing.

I've looked around the internet, and from what i DO see, bad experiences are common. Pearl's place themselves even link to their page at the better business bureau. I was curious, so i looked at the list of all bridal shops in new orleans, to compare complaints (here) What i found was interesting. Most of the "complaints" against pearl's place had been resolved, but none of the other bridal shops had anything close to the number of complaints that pearl's place did.


I'm putting this page up to help people. Getting married should be a joy, and places like Pearl's Place really take away from that joy. If you have a choice, go someplace else. Stores on Magazine (especially Mimi) are NOT THAT EXPENSIVE. Don't let the location trick you into thinking you can't afford it. Instead of being in a crowd of people waiting 30 minutes for customer service, you'll end up with little wait, one-on-one attention, and alterations that are done on time, right the first time.

Help: If you want to help me, link to this page and spread the word.