lauren and greg
Wedding: 09/06/2009
Reviews: 5 1.4
out of 5.0
Quality of Service: (0.5/5.0)
Responsiveness: (0.5/5.0)
Professionalism: (0.5/5.0)
Value For Cost: (5.0/5.0)
Flexibility: (0.5/5.0)
I got the dress of my dreams but i would NEVER set foot in that place again. First they ordered the wrong dress then they tried to charge me to get the new one faster, they called 2 days later that they had my dress and worst of all it came 3 weeks before my wedding so i had to pay extra for express altering.
markandnicole2009 and Mark
Wedding: 08/01/2009
Reviews: 5 2.8
out of 5.0
Quality of Service: (2.5/5.0)
Responsiveness: (2.5/5.0)
Professionalism: (3.0/5.0)
Value For Cost: (3.0/5.0)
Flexibility: (3.0/5.0)
I found the perfect bridal gown and bridesmaid dresses at House of Brides. The only issues I had were with the staff. Most of them seemed to not speak English very well and didn't always know what they were doing and made us wait around for hours when we were even there at a non-peak time! The prices they charge for alterations and extra fabric are outrageous! I would definitely go elsewhere for the tailoring! I had a pregnant bridesmaid who had to order an extra yard of fabric for her dress and they charged her almost as much as she paid for the dress for that extra yard of fabric! Absolutely ridiculous if you ask me!
cjg
Wedding: 08/30/2008
Reviews: 2 0.0
out of 5.0
Quality of Service: (0.0/5.0)
Responsiveness: (0.0/5.0)
Professionalism: (0.0/5.0)
Value For Cost: (0.0/5.0)
Flexibility: (0.0/5.0)
I ordered my 5 bridesmaid's dresses from HOB over nine months before my wedding and was told there was plenty of time, no need for a rush order. I paid over $250 for each dress, in full, up front, and explained one dress had to be shipped to Arizona for alterations, as bridesmaid was attending college in Phoenix. I told them wedding was two weeks before actual date, figuring this would give me plenty of time to ship the dress and arrange for local alterations. Starting about eight weeks before the actual wedding, I stopped by and called repeatedly, only to be told not to come in again, they would notify me. Three weeks before the wedding I started checking every day. When I called in tears three days before the ACTUAL wedding date, I was advised dresses had finally come in, although the consultant yelled at me in front of the whole store, that they had been sitting at their dock over a week. Bridesmaid had to fly in early for alterations as there was no choice but to have HOB do the alterations due to the delay. She literally finished her final exams and boarded the plane for Chicago 2 hours later. One dress was ordered in a size 8, arrived as a size 2. Bridesmaid was a size 4. Dresses had a corset back and even though we loosened it as much as we could, I still couldn't get the zipper up!. Alterations were expensive. And the too small dress split down the back seam half way through the reception! Consultants are RUDE. Alterations staff are WORSE, like I purposely ordered the dress too small and waited until the last possible moment for alterations. They don't call, they don't follow up, wouldn't track the order, and every little thing is an added expense. All dresses were paid in full over nine months before the wedding, and there I was having to pick up the dresses the day before the wedding. I would suggest making your own dress out of a potato sack before you even try this place! HORRIBLE, HORRIBLE, HORRIBLE.
Jessica
Wedding: 08/10/2008
Reviews: 5 0.5
out of 5.0
Quality of Service: (0.5/5.0)
Responsiveness: (0.5/5.0)
Professionalism: (0.5/5.0)
Value For Cost: (0.5/5.0)
Flexibility: (0.5/5.0)
HORRIBLE experience. The sales associates are VERY rude. The salon is FILTHY with a very small selection of dresses. The dresses are also dirty and on average run about a size 12 - which makes it very difficult to try on if you are petite! The dresses are very disorganized and difficult to go through. I strongly DISCOURAGE anyone from going here.
Tiffany
Wedding: 07/18/2008
Reviews: 5 1.8
out of 5.0
Quality of Service: (2.0/5.0)
Responsiveness: (2.0/5.0)
Professionalism: (2.0/5.0)
Value For Cost: (2.0/5.0)
Flexibility: (1.0/5.0)
Yes the dresses are beautiful and affordable, but the service and professionalism stinks here. My accessories took over 9 months to come in, no one speaks English in the alterations department and the store is very cluttered.
Connie and Jason
Wedding: 06/14/2008
Reviews: 7 0.0
out of 5.0
Quality of Service: (0.0/5.0)
Responsiveness: (0.0/5.0)
Professionalism: (0.0/5.0)
Value For Cost: (0.0/5.0)
Flexibility: (0.0/5.0)
We used two different locations and discovered that this company as a whole is bad. They sold me discontinued dresses for my bridesmaids then called me 5 weeks later on valentines day to tell me they won't be getting those dresses and I had to choose new ones.
My mom also ordered her dress through a different store and her dress came in almost a month late (it arrived June 5 for my June 14 wedding) but was ordered in the wrong color.
In both cases, House of Brides did nothing to correct the problem other than offering my mother her money back a week before my wedding without a dress after telling her the almost black brown would be fine for a wedding that the lightest color was lilac and they offered me my money back for the bridesmaid dresses, but since we were so close to the wedding date, I would have to pay a rush fee by going to any other store. So I ended up with dresses I didn't really care for, just because they would make it in time.
Sharon
Wedding: 06/06/2008
Reviews: 6 0.0
out of 5.0
Quality of Service: (0.0/5.0)
Responsiveness: (0.0/5.0)
Professionalism: (0.0/5.0)
Value For Cost: (0.0/5.0)
Flexibility: (0.0/5.0)
If you can separate yourself from the beautiful dresses, leave and go to another bridal shop. The staff was rude, stuck-up, and not helpful. I tried on 14 wedding dresses before my consultant "checked back with me." They are over-priced, don't even provide you with a garment bag (which most bridal stores do) and their alterations are a minimum- 375.00
dianatenuto
Wedding: 04/05/2008
Reviews: 5 2.6
out of 5.0
Quality of Service: (3.0/5.0)
Responsiveness: (2.0/5.0)
Professionalism: (3.0/5.0)
Value For Cost: (3.0/5.0)
Flexibility: (2.0/5.0)
Not happy with the staff at the House of Brides. Were rude and cold during wedding planning and bridesmaid dress selection. Could not tell me anything over the phone.
setter41
Wedding: 11/03/2007
Reviews: 5 2.2
out of 5.0
Quality of Service: (1.0/5.0)
Responsiveness: (1.0/5.0)
Professionalism: (1.0/5.0)
Value For Cost: (5.0/5.0)
Flexibility: (3.0/5.0)
I, somehow, found a beautiful, perfect dress at House of Bride's, but the rest of my experience there was lacking. The store was kind of gross and all the dresses looked dingy and old. The woman assisting me was pushy and not helpful. They didn't call me when my dress was in, even when they had accidentally written down the wrong date and thought that my wedding was A MONTH earlier than it actually was. If you are looking for an inexpensive dress and are willing to put up with all the other junk, it was worth it.
mwusa
Wedding: 09/28/2007
Reviews: 5 0.4
out of 5.0
Quality of Service: (0.0/5.0)
Responsiveness: (0.0/5.0)
Professionalism: (0.0/5.0)
Value For Cost: (2.0/5.0)
Flexibility: (0.0/5.0)
The dress was not even close to my measurements, tierra was falling apart, and absolutely rude and poor service. Beware!
Lindsay
Wedding: 08/05/2007
Reviews: 4 1.2
out of 5.0
Quality of Service: (1.5/5.0)
Responsiveness: (1.0/5.0)
Professionalism: (0.0/5.0)
Value For Cost: (2.5/5.0)
Flexibility: (1.0/5.0)
The people at the front desk are always very nice, and the alterations woman knew what she was doing. Beyond that, this place is a wreck. They do have a large selection but the people who work there are wretched, horrible at getting back to you, and mean to your face. Our servicelady was very nice, but horrible unorganized. She was fired halfway through the process and all of our paperwork got confused. Thankfully our dresses turned out okay but I heard many arguments while I was there about other dresses NOT getting there in the right condition, on time, etc.
Anna
Wedding: 08/03/2007
Reviews: 4 0.0
out of 5.0
Quality of Service: (0.0/5.0)
Responsiveness: (0.0/5.0)
Professionalism: (0.0/5.0)
Value For Cost: (0.0/5.0)
Flexibility: (0.0/5.0)
Four words about this vendor: bad, bad, bad service. Starting from the person who answers the phone ending with the woman who makes appointments for alterations. We bought seven dresses from that place - one wedding and six bridesmaids gowns. Seven disappointed people. Not one person from my bridal party said a good thing about this place. Dresses were late coming in, and then most of them were too big, way too big. We strongly suspected that this was done on purpose to ensure that everyone had to pay extra for alterations. Some of the girls took their dresses elsewhere to be altered because they were very upset.
Purchase of a wedding dress is a special time, and (hopefully) a once in a lifetime experience, so I would definitely not recommend this place.
eddo777
Wedding: 09/23/2006
Reviews: 5 1.8
out of 5.0
Quality of Service: (1.0/5.0)
Responsiveness: (1.0/5.0)
Professionalism: (3.0/5.0)
Value For Cost: (3.0/5.0)
Flexibility: (1.0/5.0)
the dresses they carry are beautiful but they are a major pain to work with. beware and be careful! Give them a fake wedding date atleast 2 months prior to the real one, be aware of the costs of alterations, take control over the situation because those dress consultants are sharks. Shop from them at your own risk......if the dress you love is there then go for it, but be very careful with them.
Brittney
Wedding: 07/29/2006
Reviews: 5 1.0
out of 5.0
Quality of Service: (0.0/5.0)
Responsiveness: (2.0/5.0)
Professionalism: (1.5/5.0)
Value For Cost: (1.0/5.0)
Flexibility: (0.5/5.0)
I loved this venue the day that I shopped with my girls! I was there all day and they were very accommodating!! When I got my dress, IT CAME WITH A HOLE IN IT!!! They told me it was made that way and that I would have to pay them to fix it!!! The wanted another $500.00 to fix the hole that they gave me! I ended up leaving with my 'holy' dress and taking it to an alterer and paying her $300 to take my dress apart and put it back together only 2 weeks before my wedding!!
Susan
Wedding: 07/09/2005
Reviews: 5 1.6
out of 5.0
Quality of Service: (0.0/5.0)
Responsiveness: (2.0/5.0)
Professionalism: (1.5/5.0)
Value For Cost: (3.5/5.0)
Flexibility: (1.0/5.0)
Horrible. My dress was a beautiful dress, till their tailor screwed it up...and they wouldn't fix it or replace it. I was stuck with a piss poor seam and a previously pretty dress. It was one of the only regrets I have from my entire wedding.
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