Be very careful when shopping with the ebridalsuperstore and bridal mart. I have been getting many bad stories from them and their shady business practices. Do not be fooled by the BBB, Better Business Bureau, rating since the BBB is a paid for rating service. See all the problems below:
Open 7 days a week (Sun 1-5) | 2450 Corporation Parkway, Burlington, NC 27215 | phone: 336-227-5500 | fax: 336-229-5504 | info@bridalmart.com
eBridalSuperstore
Toll-free 866-223-2200 - Monday-Friday 10am - 5pm EST
Email: Gowns@eBridalSuperstore.com
eBridalSuperstore is an authorized retailer with valid accounts through BRIDAL MART ®
Name: Ebridal Superstore
Phone: (866) 223-2200
Address: 2450-C Corporation Pkwy
Burlington, NC 27215
Website: www.ebridalsuperstore.com
Original Business Start Date: January 2001
Principal: Ms. Janet Duncan, Vice President
Customer Contact: Ms. Janet Duncan, Vice President - (866) 223-2200 or gowns@ebridalsuperstore.com
Email Address: gowns@ebridalsuperstore.com
Employees: 3
Type of Business: Bridal Shops
BBB Accreditation: Ebridal Superstore is a BBB Accredited business.
Additional DBA Names: Wollert Enterprises, Inc.
Canadian Customers must use the following number to reach Ebridal directly 336 221-9388.
21 October 2010
HORRIBLE CUSTOMER SERVICE!
I placed an order for a dress and then they called me back two days later telling me that it would have to be rush manufactured and I would have to pay extra charges. I told them "Forget it, I can find it cheaper at a local dress shop, you initially appeared to have good prices and now you have exceeded the highest prices I've seen for this dress." They said, "Too late, you've already placed the order, you have to pay us for a rush charge." They knew the wedding date from the first day I placed my order, and did not notifiy me until my card declined their additional charges. They were so rude, and appeared uneducated. They called and harassed me. I filed complaints about them with my credit card company and the BBB. My card company ultimately gave the money because they had my initial order form. It was a horrible experience, they are tricky and rude. Bridal dresses are not made to buy online anyway. I tried to call the manufacture to check other elements of their story and the manufacture (Alfred Angelo) said that they did not acknowledge online sales of their dresses and do not condone when their vendors sell their dresses online. Stay away from this place, it's horrible.
11 March 2010
BAD CUSTOMER SERVICE!!!
i ordered my bridesmaid dress for my sister from ebridalsuperstore.com becuase the prices's were great and all of the great posts about them but their CUSTOMER SERVICE WAS HORRIBLE!!!! i called to find out my ship date and they told me i ad to pay another $35.00 to get my dress on time even though i already paid $55.00 for two day air. i asked them why didnt they call me and let me know this. they said they did and left me a message, they DID NOT CALL ME!!!!!! so i would have never know about it if i hadn't called them. but yet they set their and LIED TO ME saying they called! but its my wedding, i dont think i would have forgot something so important!!! so dont be supprised if they try charging you more than expected
25 May 2009
Do NOT Recommend!!!
I was a little nervous about ordering dresses online and I wish I would have trusted my instinct. I brought 5 bridesmaid dresses from ebridal superstore and 3 of the 5 dresses were 2 sizes too small. I did my research prior to placing the order by reading reviews and calling them prior to placing order. I even had my girls go to a bridal salon to try the EXACT dress (style number and material) on to get the size to order. When they came in 3 of them were 2 sizes too small. At first I thought they must have been a manufacturing error. So I sent them back to ebridal superstore and they were no help at all! I asked to speak with the manager several times over a 2 week period and she either "just walked out" or was "out of town". I was forced to buy another dress and put a rush on it to get it in time. Ebridal did not offer any discounts to help with the extra cost. I had to pay $120 for the dress plus $45 dollars for the rush. The other 2 girls add to get the dress let out and the alternations were $100/dress (in Michigan). I would not recommend them to anyone. It has been the biggest mistake I have made and I have spent way more money then if I went to a bridal salon. Horrible customer service and sizes must run small.
Incompetent and poor customer service
Paula B. 1 Bridal Mart
I do not recommend this store to anyone. They measured my daughter on March 17th, ordered a size 10 based on their measurement. We picked the dress up on June 17th and tried it own. It was six inches too small in the waist and alleged that my daughter had gained six inches in her waist in three months, that they do not make these kind of mistakes. Their solution was to express a size 18 from the design and alter it to fit her. They could not give me any indication of how much that would cost and never offered to assume some of the cost. With her wedding coming up in August and being on vacation in July, we made the decision to go to David's Bridal and buy a dress off the rack that she had tried on and liked in March (the same size she wore in March.) In speaking with this company and filing a complaint, their assertion is still that they did not make a mistake and that I did not allow them to fix the problem. I was not paying another $300 to 400 dollars for alterations on a dress that should have been a closer fit based on based on their measurement.
VERY RUDE WORKERS
Linda P. 2 Bridal Mart
My experience at Bridal Mart was absolutely horrible...very rude workers...children were not allowed to remain with parents to pick out wedding dresses...they had to wait in the front of the store..our child could not go in the back to try on her dress she had to go toward the area where the men tried on their tux's...I would not recommend this place to anyone who is planning their wedding...we left and will NEVER be back...we will tell other people of our experience.
Long Wait and Apathetic Staff
K G. 2 Bridal Mart
When I went bridal mart, i had a pretty good experience. There was a wide selection an variety of dresses and the prices on most of them were pretty good. Word of caution, if you're looking for the private attention and experience of a boutique, this place is not for you. Nonetheless, the lack of personal attention was not my concern. My greatest concern is that I purchased my dress on July 7th. I was told it would arrive on October 5th and that someone would call me. I called on Oct. 9th and was told my dress had no arrived. No big deal for it to be 4 days late. The lady said she would call the next Monday. The next Wednesday after receiving no call. I called back again, the lady put me on hold "went in the back" to look for my dress told me it wasn't there and said she would call be the next Monday. At this point I'm slightly perturbed. Today is October 28th, 23 days after my gown should have arrived. I called there today and was told that the dress shipped on this past Monday and will arrive next Monday. I explained to the associate what had occurred and that everyone seemed very apathetic about my dress being a month late. She "assured" me that people were very concerned and that their dress order person called the gown company and the company was very apologetic. Despite their "concern" no one has called me in almost a month and had I not called them I doubt I would have received any updates from them as of yet. My wedding isn't until next June so it is honestly not a big deal for my dress to be late, but if you give someone a deadline, you should keep it and if something happens where you can't keep it, you should definitely keep in contact with that person. So, if your wedding is 5 months away or less, I don't recommend buying a dress from them unless you're going to get it right off the rack and take it home with you then and there. I pointed out to the lady that my dress will likely need alterations which can also take 2-3 months and her reply was that they do alt. Why would I want the same people who were apathetic about my dress being a month late to alter it too?
Bridal Mart is not inexpensive!
Michelle E. 2 Bridal Mart
We bought our daughter's wedding dress there. We were very pleased with the dress, although as the other reviewers said, once you order the dress, forget customer service. Nothing else was in stock, although we were told it was. So, we made do with a different slip, and ordered the veil, and bought the shoes elsewhere. Instead of two or three trips (3 hours each way), we had to make five or six because of the fitting for bustling and picking up orders. They would not hold the dress for one week until we would be driving that way on a trip to pick up our daughter from college, so we had to make yet another trip just to get the dress, then drive through again for the fitting, and back again to pick it up after the bustling. That was CASH only. Bottom line now is that the dress was "perfect" and our daughter was beautiful in it. I don't think we saved any money though with all the added costs.
DON'T GO TO BRIDALMART!!
Michelle N. 1 Bridal Mart
I hope this review will save at least one bride from having their dream dress ruined!! Saving some money is really not worth it in the end as memories can never be recreated! The short version - I drove 2 hours to buy my dress from this store. Instead of 14-16 weeks as promised it took over 18 after I had to call multiple times! Then it came in and it was wrong!! I paid extra for it to be measured to fit me and it arrived over 2 inches too long!! After much back and forth and 6 weeks from my wedding they finally admitted they measured me wrong and have done absolutely nothing about it only telling me too bad! They then tried to fix the mistake by bringing the dress up higher and then took in too much around the waist so the bust was gapping from my chest and sat up near my chin!! Then they cut the bottom lace to try to shorten it and resewed it up so that it fell out once I got it home. They have been absolutely terrible to deal with and ruined my one day. It is the worst feeling to feel uncomfortable in an ill fitting dress. I know others may have nice things to say about them... as did I when I went there, but the way this business conducts themselves by pushing you away is obvious they don't care about their customers. Like I said... saving money is NOT worth the risk!!
Horrible Customer Service
Anonymous A. 1 Bridal Mart
Don't do it! The customer service is horrible! It's not worth the hassle to save a few extra bucks. Check with your local bridal shop, most will meet prices. If you must go to Bridal Mart, get anything you are told in writing. Trust me, the rules will change when you want to place an order. You can ask 5 different sales staff the same question and you will get 5 different answers. If you leave a message for the manager to call you, don't expect your phone to ring. My mom left a message for the manager to call her. I left two messages. I haven't talked to her yet. When my bridesmaid ordered their dresses the orders were all messed up. It took the lady one and half hours to order 5 dresses and the orders were not correct. Planning a wedding is stressful enough. Bridal Mart will only add to your stress! I would suggest you shop somewhere else.
Inconsistant and Dissappointing
Anonymous 1 Bridal Mart
I purchased a designer dress from Bridal Mart and was quite disappointed in the level of customer service. I'd taken several trips to the store and only one associate was courteous and helpful. Every other associate was rude and not willing to help. They also denied me the opportunity to speak with management so that I could voice my complaint. I paid an additional fee to have my dress rushed and it was still shipped in the normal shipping time.I was not refunded the additional money. I was told my dress would arrive in 8-10 weeks. It actually arrived in 14 weeks (normal shipping time is 12-16 weeks). I was also not notified when my dress arrived. I called and found out my dress had be sitting in a box for the past few days. I was also told that accessories (veils and tiaras) were kept in stock. When I tried to purchase them I was then told it would take 6 weeks. Had I not been mis-informed, I would have purchased them when I initially saw them. There was no incentive for me purchase my dress from the store. Most bridal stores and boutiques in my area match prices. I didn't save any money by going to bridal mart. Also, unlike most bridal salons, they do not offer a complimentary steaming. I'm terribly sorry I waisted my time at Bridal Mart. I would not recommend this to any one who has high expectations for customer service.
Even cheeper fom their web site
Anonymous 2 Bridal Mart
My fiance and I stopped there on our way back to N.Y. What a disappointment! Sure, lots of dresses but mostly dirty and older styles.They herd you into a huge fitting room and expect you to get naked in front of everyone else.Talk about a cattle call ! Then someone told me not to even buy a dress there, because you can go to their web site, ebridalsuperstore and buy it for even CHEEPER than they sell it for. Believe me, its not worth saving a couple of dollars for what they put you through!
You've got to be kidding
Mark L. 1 Bridal Mart
My fiancee and I went there and she said the dressing room was just one big open area with no mirror and pushy sales people wanting you to go look in the big mirror outside with no concern for what she wanted. The fact that she changed in front of several other folks was in my opinion inappropriate in this day and age. They were also rude to me and my kids. We were just standing and watching my fiancee looking at dresses with my 2 girls helping (they're 9 and 12) and I was standing with my 8 yr old son. All were quiet and being very good. We were told they could not be by the gowns. We were very insulted and we'd rather pay 100 bucks more on a dress somewhere else and be treated right than deal with the folks at bridal mart. What a waste of a trip from Charlotte.
PROS: Near KB Toys Outlet Center
CONS: Rude and Pushy Staff, Lack of Privacy, Just horrible
bride2be
Wedding:
07/11/2008
1 Reviews 0.5
out of 5.0
Quality of Service: (0.0/5.0)
Responsiveness: (1.0/5.0)
Professionalism: (0.5/5.0)
Value For Cost: (0.0/5.0)
Flexibility: (1.0/5.0)
Services Used:
Dress & Attire
I was a little nervous about ordering dresses online and I wish I would have trusted my instinct. I brought 5 bridesmaid dresses from ebridal superstore and 3 of the 5 dresses were 2 sizes too small. I did my research prior to placing the order by reading reviews and calling them prior to placing order. I even had my girls go to a bridal salon to try the EXACT dress (style number and material) on to get the size to order. When they came in 3 of them were 2 sizes too small. At first I thought they must have been a manufacturing error. So I sent them back to ebridal superstore and they were no help at all! I asked to speak with the manager several times over a 2 week period and she either "just walked out" or was "out of town". I was forced to buy another dress and put a rush on it to get it in time. Ebridal did not offer any discounts to help with the extra cost. I had to pay $120 for the dress plus $45 dollars for the rush. The other 2 girls add to get the dress let out and the alternations were $100/dress (in Michigan). I would not recommend them to anyone. It has been the biggest mistake I have made and I have spent way more money then if I went to a bridal salon. Horrible customer service and sizes must run small.
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