Tie The Knot Bridal lies about shipping charges and dresses arrive TOO LATE!! Naples Florida

Tie The Knot Bridal
Phone: 239-591-1616

2700 Immokalee Rd # 9

Naples, Florida, 34110

U.S.A.

Tie the Knot promised my wedding dress in 3 months. My dress arrived in over 4 months, just 2 weeks before my wedding. Then the owner, Hilary, overcharged me. She had the nerve to tell me she charged me extra, over and above the price, because the dress was 'so beautiful.' Very unprofessional. I guess the owner expects you won't be returning because most people just marry once. I would not recommend this shop to anyone.

Anne Marie

Sarasota, Florida

U.S.A.

David's Bridal sold personal information Nashville Tennessee

I'm not sure how many companies they gave my phone number to, but to this day (two months after my wedding) I am still receiving calls. This infuriates me to no end because I specifically was informed that my phone number was private and they would only use it to contact me if need be. I've had the same phone number for ten years with no telemarketing!There are so many things that I could type here but most have already been said in the other complaints. Plus this is getting my blood boiling just to think of my experiences with this sorry company.It's truly too bad that they have no care for repeat customers. They are the wal mart of the wedding industry (hey the dresses are affordable, what can I say?) and treat people horribly.

Brandi

Nashville, Tennessee

U.S.A.

House Of Brides ripoff rude inconsiderate false promises no call backs late arrival of bridal gown Schaumberg Illinois

I have had a horrid experience with HOB! I read the website on how great the service is and how wonderful the customer service and dependibility is... and here I am 1 week from my wedding day and still no dress. I have been calling the Schaumberg location for 3 weeks (original estimated date of arrival) asking where my bridal gown is, E.T.A. etc.For 2 and a half weeks staff told me, 'Oh don't worry dear, it will be in, we are expecting it no later then friday'. Well, Friday turned into Monday, Tuesday, and then by the end of the week. I kept calling the 'Ordering Department Manager', who never was in, or never answered the phone and for sure never returned phone calls or listened to voicmails and never did call back. A week from today I was told...'We have recieved a fax that your dress was JUST shipped' NOW, how is it that my dress was expected any day.. if it was just shipped. So, they said the dress would be in by Monday (yesterday)--NOT HERE; I left a message with the receptionist that I was very unhappy with the service and to have to ORDERING MANAGER CALL ME TODAY! Well, today I had to call. I had to call them yet again! And amazingly I did get to speak with the ordering manager who said, 'Let me have your number, I will call you back in 1 hour.' Here I am writing this note... 4 hours later, no phone call and no bridal gown. I am leaving town in 1 week for my wedding day which is 1 week and 3 days away. Will my dress be here in time?? If so, will alterations be done on time and/or correctly?!? So NO I would not reccommend anyone go to the HOUSE of BRIDAL HORRORS.

Nicole

Wonder Lake, IllinoisU.S.A.

House of Brides late arrival of bridesmaid dresses/rude, inconsiderate employees/no call back false promises Lombard Illinois

Two bridesmaid's dresses were ordered 5 and 6 months in advance with a promise that they would be received in 12 weeks. After 3 months and no phone calls from House of Brides, Lombard, we finally started checking. They PROMISED that the dresses would be in 4-6 weeks prior to the wedding date! One dress arrived one month before the wedding and the second one, two weeks later. Multiple calls were placed and emails sent and NO ONE responded until I finally got a manager on the phone. She gave NO explanation for what the delay was and no apology either. I have talked with other people since and they refer to this establishment at the 'House of Horrors'! DO NOT trust your wedding dresses or bridesmaids dresses to these people! Not unless you enjoy anxiety and frustration!

Janet

Glendale Hts., Illinois

House Of Brides Broken promises houseofbrides.com Internet

The bridemaids ordered their dresses in December 2005 and as of today June 2, 2006, they have not arrived. This far exceeds their 16 week window as stated in the frequently asked questions section of the web site. No answer to multiple calls. Finally got ahold of someone last week who was vey rude and stated they only had the order for one dress and not the others. When questioned again about the status of the orders, they stated they had all of of them but they had not be shipped. The Wedding is June 23. HOB had no difficulty processing my daughter's credit card within 24 hours of the order.

I thank others who have done similar postings because I could get the name of the owner and the customer service manager
. My plan is to call first thing on Monday to verify that indeed all of the dresses will be arriving on time. The bridemaids met their commitment now HOB needs to meet theirs.

This will be the last time I will do business with House of Brides and I highly recommend others to go elsewhere. I will report the final outcome on this website and I hope it is a positive one.

SandraFremont,

California U.S.A.